FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
admin@ALAURAJEWELLERY.COM.AU
Products
100%! All our gold pieces are made of real 9ct or 18ct gold and never plated. All pieces are stamped accordingly . Our silver pieces are 925 Sterling. Our diamonds are 100% natural and not lab grown. If you care for them as we recommend, you will enjoy them forever.
Our jewellery comes from a variety of sources. Some items are made in Australia others imported. Items can also be custom made to oder.
Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.
Our pieces are made of high quality gold and stones, so you can wear them now while you build a timeless jewellery wardrobe you will love forever.
Shipping
Our online store now offers free 3-5 day shipping for Australian addresses only, regardless of what you order.
1) Ground: (5-8 days): Always free.
2) Express (2-3 days ): $20
As soon as we receive your order, we will process it for shipment. All orders placed after 12 pm are processed the following day. You will receive an email with tracking number as soon as it’s on its way.
Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at admin@alaurajewellery.com.au and we will let you know where your package is.
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at admin@alaurajewellery.com
You are not alone! Our jewellery is free from nickel and lead and while it should be totally safe for you to wear, we cannot guarantee our products will not trigger an allergic reaction.
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at admin@alaurajewellery.com.au
To be eligible for a return, please ensure that the jewellery is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at admin@alaurajewellery.com.au
Refunds will take anywhere between 5-10 business days to appear back on your statement.
You can drop it off at any USPS collection box, USPS post office or any FedEx store.
Billing
We accept Visa, MasterCard, and American Express credit cards.
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at team@bijoux.com and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.